The Next Challenge in AI
December 20, 2024
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Beijing, China
Every week, I see another mind-blowing AI announcement. OpenAI drops a new model that can think faster and analyze tasks that would take humans weeks to complete. Anthropic releases an AI that can analyze whole books in seconds. Devin shows up and starts writing software better than human engineers.
But here's what keeps me up at night: Almost none of this amazing tech reaches regular people.
Think about your family iMessage group. Your friends in school. The owner of the small coffee shop downstairs. What AI tools are they actually using?
ChatGPT. That's it.
We're living through this bizarre moment where AI capabilities is exploding, yet most people's interaction with AI begins and ends with "Hey ChatGPT, write me a poem."
It's not about the cost. It's not about the technology. We've solved those problems. The real challenge is much harder: How do we get powerful AI into everyone's daily life?
There's 8 billion people on earth today. About 5 billion of us have access to the internet. ChatGPT has 300 million active weekly users. That's only 6% of us on the internet using the world's most popular AI tool.
It reminds me of the early days of computers (okay, I wasn't there, but ykwim). We had incredible machines that could do amazing things… but they were stuck in research labs and big corporations. Then Apple dropped the iPhone, and suddenly everyone's grandma was using FaceTime. That's what AI needs—its iPhone moment.
Everyone keeps on talking about how AI assistants and agents will be the next big thing. "They'll revolutionize how we work! They'll transform workplace productivity!" Sure, but first we need to make them feel as natural as texting a friend.
The next breakthrough in AI won't be about capability. We can already do incredible things. It'll be about accessibility. About making these tools feel so natural that using them isn't "using AI"—it's just... getting things done.
Until then? We're just building better rockets that most people will never fly.
The next revolution in AI isn't about what it can do, it's about people who can use it.